Frequently Asked Questions
Everything you need to know about our stylish and functional diabetic-friendly apparel.
How do your socks differ from standard fashion socks?
Our diabetic socks are engineered with non-binding tops to prevent constriction, seamless toes to eliminate friction, and moisture-wicking fabrics to keep feet dry and healthy while maintaining a stylish aesthetic.
Do you offer discreet clothing for insulin pump users?
Yes, our specialized collection includes dresses, trousers, and activewear with hidden internal pockets and reinforced portals designed specifically to secure insulin pumps and tubing comfortably.
What is your return policy on adaptive footwear?
We offer a 30-day trial period on all footwear. If you find the fit is not perfect for your specific needs, you can return them for a full refund or exchange, provided they are in like-new condition.
How long does shipping take for custom medical ID jewelry?
Standard shipping typically takes 5-7 business days. For customized medical ID bracelets and necklaces, please allow an additional 3 business days for engraving before the item is dispatched.
Are your fabrics suitable for sensitive skin?
Absolutely. We prioritize hypoallergenic, breathable materials like organic cotton and bamboo to minimize skin irritation, which is crucial for those managing diabetic skin sensitivities.
Do you accept insurance or FSA/HSA payments?
While we do not bill insurance companies directly, many of our products are HSA/FSA eligible. You can use your HSA/FSA debit card at checkout or request a detailed invoice for reimbursement purposes.